What Personal Data Do We Collect and When?
We ask you for certain personal data to provide you with the products or services you request. For example when you make purchases, contact our customer services, request to receive communications, create an account, participate in our events, or use our website.
This personal data includes your:
* Contact details, including name, email, telephone number and shipping and billing addresses; * login and account information, including password and unique user ID; * personal details including gender, hometown, date of birth and purchase history; * payment or credit card information;
We comply with local laws and do not allow children to register on our website when they are under the legal age limit of the country in which they reside. We will ask for parental consent for children participating in Hove MOT experiences and events.
Why and How Do We Use Your Personal Data?
We use your personal data in the following ways:
To Provide the Features of the Website and Services You Request
When you use our website we will use your personal data to provide the requested product or service. For example, if you make a purchase on hovemot.com or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our customer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
When you consent, we will send you marketing communications and news concerning Hove MOT products, services, events and other promotions. You can opt-out at any time after you have given your consent.
If you are an existing customer of Hove MOT (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Hove MOT products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other Hove MOT products or services - such as your use of Hove MOT's website, your participation in Hove MOT events and contests - to personalise communications on products and services that may be interesting for you.
To Operate, Improve and Maintain our Business, Products and Services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our website.
To Protect Our or Others' Rights, Property or Safety
For General Research and Analysis Purposes
We use data about how our visitors use our website and services to understand customer behaviour or preferences. For example, we may use information about how visitors to hovemot.com search for and find products to better understand the best ways to organise and present product offerings.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
To process your personal data, we rely on certain legal grounds, depending on how you interact with our website.
- When you purchase Hove MOT products from our website, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.
- We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.
Sharing of Your Personal Data
Hove MOT's Sharing
Hove MOT shares your personal data with:
- Hove MOT entities for the purposes and under the conditions outlined above.
- Third party service providers processing personal data on Hove MOT’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. When using third party service providers we enter into agreements that require them to implement appropriate technical and organiational measures to protect your personal data.
- To any other third party where you have provided your consent.
We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, spin-off, dissolution or liquidation).
Encryption & Security
Hove MOT shares your personal data with:
We use a variety of technical and organisational security measures, including encryption and authentication tools, to maintain the safety of your personal data.
Retention of your Personal Data
Your Rights Relating to Your Personal Data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.If you like would to request a copy of your personal data or exercise any of your other rights, please contact us at firstname.lastname@example.org
Opting Out of Direct Marketing
You can opt-out by modifying your email subscription by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us via email@example.com
Questions and Feedback
If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact Customer Services:
Hove MOT Headquarters | Unit C, Cambridge Works | Hove, BN3 3ED | United Kingdom
You may also send us an email at firstname.lastname@example.org
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.